Quality management in a university context
One interesting aspect of quality management at Freie Universität Berlin is that the principles underpinning the general university management system also to a large extent characterize the design of our quality management system. To achieve strategic goals effectively, it utilizes key management tools that have long been embedded at the university, including target agreements, IT-supported performance data monitoring, mandatory procedures, and the principle of continual quality improvement in everyday processes (“Are we doing it right?“).
A special feature of the process at Freie Universität Berlin is that the management tools used generally at the university also play a key role in the design of our quality system. Our strategic goals are themselves regularly evaluated and improved as needed (“Are we doing the right thing?”). In 2020, Freie Universität Berlin set in motion a campus-wide participatory discussion, with the aim of generating a vision of how teaching and education should look at our university in ten years’ time. We want to take steps together to develop a mission statement for teaching and learning along with an educational strategy for the university. You can find more information here.