4. I just registered through the online registration form, but did not receive a confirmation email. What should I do? How long does it usually take to receive a confirmation email? What happens with my registration once I have submitted it?
Registration procedure for accommodation in studierendenWERK and Studentendorf
Please complete the registration form on our website and choose your preferred accommodation option. If your request is successfully submitted, you will receive an automatically generated email confirming your registration within an hour. Please contact us (email@example.com), if you do not receive a confirmation of registration.
Within a week you will receive an official email confirmation including instructions to transfer the reservation fee. The full amount must be paid to our bank account within one week (date of receipt) to make the registration legally binding.
We will send out a payment confirmation email to inform you once the payment has been received. Your registration will then be forwarded to the administration of the accommodation option of your choice. If your preferred accommodation option is already full, the ERG Universitätsservice GmbH will contact you immediately. The ERG Universitätsservice GmbH is not liable for the availability of selected accommodations.
You will receive a placement email with all accommodation and arrival details about two weeks before your estimated move-in date.
Detailed information concerning the registration process can be found on our website.