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11. What is FU-BEST’s refund policy?

Cancellation of participation in the FU-BEST program is possible in principle and must be submitted in writing, subject to the following conditions: The first installment (consisting of the 100 Euro Application and Technology Fee and the 500 Euro Program Fee down - payment) cannot be refunded at any point after it has been paid; it is subtracted from any refunds as described below, along with any bank fees applicable to the reimbursement of monies paid. For more information see section 3 “Cancellation/Refunds/Changes” in our General Terms and Condition.