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34. What can I do if I am unsatisfied with the cleanliness of my room and the common areas or if I discover defects?

If there is a problem concerning the accommodation itself, please contact your on-site contact persons or the caretaker directly. Details about your on-site contact person, including their email address, telephone number and office hours, will be provided to you before you arrive.

If the issue is not solved, you can always contact us, and we will try to find an amicable solution for all parties.